Screen Recording

Lets you record workstation screen actions and replay in sync with voice recordings. Screen Capture provides greater control and information feedback to supervisors.

Features:

• Screen Title Tracker tracks agent workstation windows opened during calls to ensure efficient use of time. Train in Real-time and assist with Critical Calls
• Remote Screen Controller takes over an agent's mouse and keyboard from another workstation for hands-on training and assistance right when it is needed. Review Wrap-Up Procedures
• Post-call capture continues capturing screens for a designated number of seconds after a call has been completed. Monitor multiple agents from your desktop
• Specific user view gives supervisors greater flexibility in accessing individual agents without changing screens. Expand Your Control
• Get automatic notification by designating what and when to trigger screen capture with Window title and API triggers. Maintain Optimal Computer Speed and Operation
• Optimized CPU usage reduces the impact of screen capture on system operations