Optional Advanced Applications

Optional 20-20 applications include the following:

• Enhanced Attendant Workstation.  The 20-20 Attendant Workstation is a call processing workstation that allows caller to efficiently manage multiple incoming and out going cal in any work environment.

• Contact Center Solutions. The 20-20 system provides an in-system ACD assembled for
  small or departmental contact™ centers. The 20-20 LAN-based OMNIWorks meets the requirements for large volume multimedia call center applications. The OMNIWorks™ 
  solution enables interaction among multiple contact centers, easily integrates into the
  existing voice and data infrastructures, creates flexible management and reporting tools
  and incorporates web-browsing and collaboration.
  
• Conferencing. Today’s business world often demands collaboration among numerous individuals either at one or many locations. Teltronics’ embedded conferencing technology allows a business to operate multiple conferences for the whole organization without
  incurring outside overhead.
  
  
• Security. High-risk environments demand specialized calling and reporting functionality.
  The Teltronics Special Security Advantage package is especially designed for high-sensitivity and high-visibility environments – campus, healthcare, utilities, federal, state and municipal organizations and correctional facilities – that require security and emergency notifications.
  
  
• Hospitality. The 20-20 Accommodator is software application designed especially for the
  hotel and hospitality industry, including: casinos, hotels, motels, resorts, hospitals, and
  health care facilities.
  
  
• Computer Telephony. Enables end users to integrate external customized application
  within the 20-20.
  
  
• Unified Messaging. Enterprise business is expanding and organizations must incorporate data and voice communications across a wide variety of mediums. Teltronics’ powerful
  SIP-based unified messaging solution combines email, fax and voicemail, allowing employees to maximize productivity and enjoy the flexibility of easy, anywhere access to messages from a single source. 
  
  
• Cerato Gateways.  The Cerato Gateways communication solutions provide solutions for companies that have multiple offices or stand-alone business who want to capitalize on
  cost-effective, high-quality VoIP.